The products and services

• Installation and operation of an individual Tomcat Application Server for IUCLID 5 in a dedicated virtual machine. The virtual environment is based on a state-of-the-art Blade Infrastructure.
  
  
• The virtual machine has a virtual processor and 1 GB of dedicated main memory
  
  
• The application data are stored in a dedicated schema on a physical server in an Oracle database. In this case, all database files are saved in a highly available SAN.
  
  
• 50 GB memory capacity in the database (30 GB for data, 20 GB for Logfiles)
  
  
• The client's system is protected by a redundant firewall
  
  
• Redundant internet connection
  
  
• Regular maintenance of operating system and application (database and IUCLID application)
  
  
• Regular revision-safe data backup
  
  
• Continuous system monitoring
  
  
• Automated alert and escalation management in the event of a fault
  
  
• System availability 99%, data center availability 365 x 24 (365 days a year, 24 hours a day)
  
  
• Data center Helpdesk available from 8.00 a.m. to 6.00 p.m. on nationwide working days